Kroger Code 4: Shortage, damage, or overage receiving variance (Numeric Code 4).
Kroger Code 4 is the primary numeric reason code encompassing physical receiving discrepancies—shortages (SH), transit damage, or overages (OV)—at Kroger and Peyton warehouses. It is highly disputable in PRGX Supplier Connect when you have a stamped, clean Proof of Delivery.
Why Kroger issues Code 4.
- Missing cases or un-scanned pallets during warehouse receiving
- Cases flagged as damaged upon unload
- Split delivery where part of the PO arrived on a second trailer
Documents that win.
- Signed POD with Kroger/Peyton warehouse receiving stamp showing full quantity received intact
- BOL with case count and intact seal number
- Original Invoice and Purchase Order
How to dispute it.
Find remittance line for Code 4 in PRGX Supplier Connect (accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed POD with Kroger/Peyton warehouse receiving stamp showing full quantity received intact, BOL with case count and intact seal number, Original Invoice and Purchase Order. Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code 4 (Shortage, damage, or overage receiving variance (Numeric Code 4)) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.