Frequently asked questions.
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The service.
A report covering up to 24 months of your deductions by retailer and code, which ones look invalid and why, an estimated recoverable amount, and the claims closest to their dispute deadline. It takes 72 hours from access and costs nothing.
We only ask for read-only access, or you can send a deduction export instead. We sign an NDA before we look, access is limited to the analysts assigned to you, and you can revoke it at any time.
Most in-house teams have time for the large claims only. We work every deduction, including the small ones, around the clock. Many clients use us alongside their AR team to clear the backlog and keep it clear.
Disputes start from week two. First recoveries usually arrive within 30 to 90 days, depending on each retailer's processing time.
Walmart, Target, Kroger, Costco, CVS, H-E-B, Meijer and more than 50 national and regional US retailers.
Pricing.
On the amount the retailer actually pays back or credits for disputes we filed. Nothing is charged on amounts that are still pending or denied.
Only after the retailer has paid back or credited the recovered amount.
No. Nothing upfront, no setup fee and no minimum volume.
No. The service is month to month. You can cancel with 30 days' notice.
Access and security.
We only ask for read-only access, or you can send a deduction export instead. We sign an NDA before we look, access is limited to the analysts assigned to you, and you can revoke it at any time.
Yes, at any time.
In Google Workspace with two-factor login, limited to your assigned analysts.
Within 30 days of the end of your contract, or sooner on request.
Accounting, chargebacks and customer service.
Yes: A/R, A/P, bank and credit card reconciliation and state tax filings, quoted to your volume.
Yes. We respond to card, PayPal and marketplace disputes with evidence matched to each reason code.
Yes. Trained agents for email, chat and phone, on your hours, at rates built for growing brands.
Take the next step.
Send read-only access or a deduction export. In 72 hours you'll know what's recoverable and what expires first.
No cost, no obligation, and a human reply within one hour, any day.
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