Customer service agents.
Trained customer service agents for email, chat and phone, working your hours, at rates built for growing brands.
Overview.
Growing brands need reliable support without the cost of building a full team. Our agents learn your products, policies and tools before they speak to a single customer.
They work as part of your team, in your helpdesk, on the shifts you need, including US nights and weekends.
Our goal: customers who feel looked after, at a cost that fits.
Email and tickets, live chat, phone and marketplace messages.
Yes. Agents work in your helpdesk and follow your policies and tone.
Any hours, including US nights, weekends and holidays.
Quoted to the hours and channels you need.
What we handle.
Answered in your helpdesk, in your brand voice.
Real-time answers during your busiest hours.
Inbound calls on the shifts you need.
Handled to your policies.
Customer messages from your marketplace accounts.
Weekly reviews of response quality and times.
How it works.
Channels, hours and volumes agreed.
Agents trained on your products, policies and tools.
Agents start on your shifts.
Quality and response-time reporting.
Why DhaReclaim.
Our cost base lets us pursue the small, high-volume claims others write off. That's where most of the money is.
Our operations team in India works while US suppliers sleep, so disputes go out faster and deadlines aren't missed.
You pay 30% of what we recover, invoiced after the retailer pays. No setup fee, no minimum, month to month.
A free 72-hour audit shows what's recoverable before you sign anything.
We collect the PODs, BOLs and invoices, file the disputes and follow up. Nothing new for your team to learn.
Read-only access, revocable at any time, under NDA. A named point of contact and regular reports on every dollar.
Request a quote.
Tell us your channels and hours. We'll send a written quote.
- Written quote before any work starts
- Same NDA and access controls
- Reply within one hour, 24/7