Kroger Code SH: Shortage deduction (Warehouse or DSD receiving shortage).
Kroger Code SH (often paired with numeric Code 4 or Code 6, or invoice suffix -CM) means a Kroger or Peyton distribution center recorded receiving fewer cases than billed on your invoice and deducted the difference. It is the single highest-volume deduction in PRGX Supplier Connect and is frequently caused by mixed-pallet receiving errors or split deliveries.
Why Kroger issues Code SH.
- Kroger or Peyton DC receiving clerk miscounted cases during pallet breakdown
- Invoice quantity did not match the EDI 856 Advance Ship Notice (ASN)
- Cases from two POs on the same trailer were cross-received (creating a shortage on one PO and an overage on the other)
- Short-shipped order where the warehouse failed to update the EDI 810 invoice
Documents that win.
- Signed Proof of Delivery (POD) with Kroger/Peyton DC receiving stamp or Lumper receipt
- Bill of Lading (BOL) showing total case count, PO number, and intact trailer seal number
- Original Purchase Order (EDI 850) and Vendor Invoice (EDI 810)
- Packing list showing exact ti-hi pallet breakdown
How to dispute it.
Find remittance line for Code SH in PRGX Supplier Connect (formerly Lavante, accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Proof of Delivery (POD) with Kroger/Peyton DC receiving stamp or Lumper receipt, Bill of Lading (BOL) showing total case count, PO number, and intact trailer seal number, Original Purchase Order (EDI 850) and Vendor Invoice (EDI 810). Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code SH (Shortage deduction (Warehouse or DSD receiving shortage)) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date (claims under $100 are generally ineligible). Pending disputes cannot be edited unless Kroger/PRGX requests an update ('Pending Updated'). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.