Kroger Code OV: Overage adjustment (Code 7 / PCM overage record).
Kroger Code OV (paired with numeric Code 7) indicates an overage recorded at the warehouse or store against a supplier invoice. Rather than being a standalone penalty, Code OV records are critical reconciliation tools: suppliers should match OV overages against companion SH shortages on the same trailer or item family to prove net-zero variance in PRGX Supplier Connect.
Why Kroger issues Code OV.
- Kroger DC received all cartons from a multi-PO trailer under a single PO (creating an OV overage on PO #1 and an SH shortage on PO #2)
- Similar flavours or pack sizes were cross-scanned during receiving
Documents that win.
- Remittance advices showing both the SH shortage deduction and the OV overage adjustment
- Master BOL and POD covering all POs on the trailer
- Invoices for both POs showing total shipped vs. total received equals zero net variance
How to dispute it.
Find remittance line for Code OV in PRGX Supplier Connect (accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Remittance advices showing both the SH shortage deduction and the OV overage adjustment, Master BOL and POD covering all POs on the trailer, Invoices for both POs showing total shipped vs. total received equals zero net variance. Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code OV (Overage adjustment (Code 7 / PCM overage record)) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.