Code 15: Pallets/Shrink-wrapped Short/Damaged

Overview

Code 15 deductions are generated when Walmart identifies damaged or missing merchandise within a palletized or shrink-wrapped shipment. Although the receiving facility signs for the pallets, shortages or damage are discovered after the shrink wrap is removed.

Code 15 deductions occur when shortages or damage are found inside palletized or shrink-wrapped shipments.

Code 15 deductions are frequently issued as re-deducts after a Code 22 or Code 24 deduction has been paid back, making supporting documentation more difficult to obtain.

How to Prevent Valid Code 15 Deductions

• Package merchandise securely to prevent damage during transit.
• Ship complete orders according to the purchase order.
• Use clear and distinctive packaging and labeling for different products.
• Ensure receivers can easily identify each item to reduce receiving errors.

Can It Be Disputed?

Yes. Although Code 15 deductions can be difficult to dispute successfully, suppliers should file a claim if they can demonstrate that the shipment was complete and properly packed before it left their facility.

Supporting Documentation

• Bill of Lading showing the correct items and quantities shipped.
• Proof of Delivery showing the items received.
• EDI 850 purchase order showing the requested quantities (optional).

Conclusion

Code 15 deductions are typically caused by shortages or damage discovered inside palletized or shrink-wrapped shipments after delivery. Proper packaging, accurate labeling, and complete shipments can help reduce these deductions. When a deduction is invalid, suppliers should gather shipping documentation and submit a dispute with supporting evidence.