Walmart Code 24: Carton shortage, freight bill signed short.
Walmart Code 24 means the receiving facility signed the freight bill short, recording fewer cartons than the bill of lading listed, and deducted the difference. It is often triggered when loads are split, consolidated or received across more than one appointment.
Why Walmart issues Code 24.
- Cartons from one PO arrived on separate trailers or appointments
- Mixed loads were miscounted at a consolidation point
- The bill of lading listed more cartons than were loaded
- Freight was damaged and refused, then recorded as short
Documents that win.
- Signed POD (prepaid) or signed BOL (collect)
- Carrier delivery receipt
- ASN and invoice
- Any split-shipment or appointment records
How to dispute it.
Locate Code 24 on your Walmart remittance and note the invoice and PO.
Collect every document listed above for that shipment.
Submit it in the Accounts Payable Dispute Portal (APDP) in Retail Link, with the documents attached. This code is reported as eligible for mass dispute creation.
If Walmart returns it for supplier action, respond within its 7-day window.
Reviews typically take about 60 to 75 days.
Why disputes on this code fail.
- The POD carries a clear shortage notation from the driver
- No proof that the missing cartons were loaded
PreventionLoad each PO on one trailer where possible. Photograph sealed trailers and record seal numbers on the BOL.
Walmart generally reviews accounts payable deduction disputes up to two years after the deduction. Dispute as early as possible: the oldest claims expire first.
Source: Walmart supplier guidance · Verified by Laxmi Narayan · 23 Oct 2026We'll check whether yours is disputable, free, in 72 hours.