Code 14: Short/Damaged (Trailer Seal Intact)

Overview

Code 14 deductions are generated when Walmart receives merchandise that is damaged or short, even though the trailer remained sealed until delivery. These deductions typically indicate that the damage occurred because of inadequate packaging or carrier mishandling during transit.

Code 14 deductions commonly result from shipping damage or shortages discovered after a sealed trailer is opened at the Walmart facility.

Code 14 deductions are frequently issued as re-deducts after a Code 22 or Code 24 deduction has been paid back, making supporting documentation more difficult to obtain.

How to Prevent Valid Code 14 Deductions

• Package merchandise securely to prevent damage during transportation.
• Ship the complete order according to the purchase order quantities.
• If shipments are prepaid, monitor carrier performance and investigate carriers associated with frequent Code 14 deductions.
• Review packaging methods regularly to minimize transit damage.

Can It Be Disputed?

Yes, although Code 14 deductions can be difficult to dispute successfully. If you can demonstrate that the shipment was complete and properly packaged before shipping, it is worthwhile to submit a dispute through the Accounts Payable Disputes Portal (APDP).

If Walmart denies the dispute, it will often provide documentation showing that the shipment arrived damaged or short. Suppliers can then use that documentation to file a claim with the carrier for prepaid shipments.

Supporting Documentation

• Bill of Lading showing the correct items and quantities shipped.
• Proof of Delivery confirming the shipment was delivered and signed for in full.

Conclusion

Code 14 deductions generally result from merchandise arriving damaged or short after transport in a sealed trailer. Using proper packaging, shipping complete orders, and monitoring carrier performance can help reduce these deductions. When a deduction is invalid, suppliers should collect shipping documentation and submit an APDP dispute before pursuing a carrier claim if necessary.