Kroger Code OI: Off-invoice promotional allowance variance.
Kroger Code OI (associated with numeric Code 2) is issued when Kroger's system expects an off-invoice promotional or trade allowance that was either omitted from your invoice or billed at a lower rate than contracted. It is disputable when the allowance was already deducted off-invoice (double deduction) or when the PO fell outside the promotional dates.
Why Kroger issues Code OI.
- Supplier omitted a contracted off-invoice allowance on the EDI 810 invoice
- Supplier netted the allowance into the unit price rather than showing it on a separate allowance line, causing Kroger to deduct it a second time
- Kroger applied a promotional deal rate to a replenishment PO ordered outside the deal window
Documents that win.
- Signed Kroger promotional deal sheet showing exact start/end dates, allowance rate, and billing method (Off-Invoice vs. Scan/Billback)
- Vendor Invoice showing the off-invoice allowance was already applied
- Purchase Order showing order/arrival dates outside the promotional window
How to dispute it.
Find remittance line for Code OI in PRGX Supplier Connect (accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Kroger promotional deal sheet showing exact start/end dates, allowance rate, and billing method (Off-Invoice vs. Scan/Billback), Vendor Invoice showing the off-invoice allowance was already applied, Purchase Order showing order/arrival dates outside the promotional window. Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code OI (Off-invoice promotional allowance variance) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.