Kroger Code 2: Promotional allowance difference (Numeric Code 2).
Kroger Code 2 is the primary numeric deduction code for a Promotional Allowance Difference (closely linked to letter code OI). It means Kroger deducted the variance between the promotional allowance your invoice showed and the allowance rate in Kroger's system.
Why Kroger issues Code 2.
- Off-invoice allowance was omitted or calculated at a lower rate on the supplier invoice
- Allowance was already netted into the unit cost, causing a duplicate deduction
- Promotional deal expired prior to the PO ship date
Documents that win.
- Signed Kroger deal sheet showing exact promotional dates and allowance amount
- Original Invoice and Purchase Order
- PRGX claim backup report
How to dispute it.
Find remittance line for Code 2 in PRGX Supplier Connect (accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Kroger deal sheet showing exact promotional dates and allowance amount, Original Invoice and Purchase Order, PRGX claim backup report. Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code 2 (Promotional allowance difference (Numeric Code 2)) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.