Kroger Code A5: Uncataloged remittance reference (Non-standard code).
Code A5 is not an official deduction reason code in Kroger's accounts payable system or PRGX Supplier Connect. Kroger standardizes accounts payable claims into verified categories: SH (Shortage), LC (List Cost), OI (Off-Invoice / Promotional Allowance), ORAD (Late Shipment), EV (EDI Compliance), and A (Promotional Allowance). A notation of 'A5' on a remittance advice is an unverified remittance line identifier, internal ERP code, or third-party clearing label rather than an official Kroger claim category.
Why Kroger issues Code A5.
- Internal vendor ERP or accounts receivable software assigning an unclassified Kroger deduction to an internal 'A5' label
- Third-party EDI 820 translation discrepancy mapping an unmapped deduction line to a default code
- Remittance aggregation software failing to capture the underlying Kroger claim category
- Internal accounting placeholder used during automated cash application
Documents that win.
- Kroger remittance voucher detailing the check number and credit memo (CM) number
- Purchase order (PO) and vendor invoice detailing agreed price, terms, and delivery quantities
- PRGX Supplier Connect claim detail report showing Kroger's official claim category (e.g., SH, LC, OI)
- Bill of Lading (BOL) and Proof of Delivery (POD) with DC receiving stamp if the variance relates to physical receipt
How to dispute it.
Locate Code A5 on your Kroger remittance and note the invoice and PO.
Collect every document listed above for that shipment.
Submit it in the PRGX Supplier Connect (accessed via Kroger Partner Pass), with the documents attached.
If Kroger/PRGX returns a claim with a status of 'Pending Updated', review the requested details and upload documentation promptly; denied claims may be eligible for resubmission with additional proof within the applicable 180-day window.
Track claim status in PRGX Supplier Connect until approved or resolved.
Why disputes on this code fail.
- Submitting a dispute citing 'A5' instead of Kroger's official claim category in PRGX Supplier Connect
- Filing after the 180-day deadline from the deduction date
- Submitting a claim under the $100 minimum threshold
- Attempting to edit a pending dispute in PRGX Supplier Connect before Kroger or PRGX issues an update request (status 'Pending Updated')
- Resubmitting a denied claim without new supporting documentation or outside the 180-day window
PreventionLog into PRGX Supplier Connect via Kroger Partner Pass to inspect the actual deduction line item and official claim category. Standardize internal accounts receivable deduction mappings so Kroger remittances are classified by official PRGX categories rather than placeholder codes.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date (claims under $100 are generally ineligible). Once submitted, pending disputes are generally not editable unless Kroger/PRGX requests an update (status 'Pending Updated'); denied disputes may be eligible for resubmission with additional documentation within the applicable 180-day window. Check your remaining filing window with our free Dispute deadline checker.
Source: The Kroger Co. Vendor Information (https://www.thekrogerco.com/vendors/) & PRGX Supplier Connect (https://www.prgx.com/supplier-connect/) · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.