Kroger Code A12: Uncataloged remittance reference (Non-standard code).
Code A12 is not an official Kroger deduction reason code in PRGX Supplier Connect. Kroger accounts payable claims are filed under standardized categories: SH (Shortage), LC (List Cost), OI (Off-Invoice Allowance), ORAD (Late Shipment), EV (EDI Compliance), and A (Promotional Allowance). Any appearance of 'A12' on payment remittance represents an unverified remittance line identifier, internal ERP code, or third-party clearing label rather than an official Kroger claim category.
Why Kroger issues Code A12.
- Vendor ERP or accounting software assigning an internal code to an unclassified Kroger deduction
- Remittance data translation error in third-party EDI 820 or cash application platforms
- Unmapped deduction line item assigned a placeholder identifier during bank lockbox processing
- General ledger clearing account reference entered on the supplier's internal accounts receivable ledger
Documents that win.
- Kroger remittance advice showing the credit memo (CM) number, deduction amount, and check date
- Original purchase order and itemized invoice showing agreed pricing, trade terms, and allowance schedules
- Official claim documentation retrieved from PRGX Supplier Connect identifying Kroger's actual claim category
- Proof of Delivery (POD) or signed agreement exhibits relevant to the underlying transaction
How to dispute it.
Locate Code A12 on your Kroger remittance and note the invoice and PO.
Collect every document listed above for that shipment.
Submit it in the PRGX Supplier Connect (accessed via Kroger Partner Pass), with the documents attached.
If Kroger/PRGX returns a claim with a status of 'Pending Updated', review the requested details and upload documentation promptly; denied claims may be eligible for resubmission with additional proof within the applicable 180-day window.
Track claim status in PRGX Supplier Connect until approved or resolved.
Why disputes on this code fail.
- Filing a dispute referencing 'A12' rather than Kroger's verified claim type in PRGX Supplier Connect
- Filing after the 180-day dispute deadline from the deduction date
- Submitting a dispute for a claim value below the $100 threshold
- Attempting to edit a pending dispute in PRGX Supplier Connect unless Kroger/PRGX requests an update (status 'Pending Updated')
- Resubmitting a denied claim without new supporting documentation or outside the 180-day window
PreventionCheck the deduction line item in PRGX Supplier Connect to identify the official claim category before initiating a dispute. Ensure accounts receivable systems capture Kroger's true claim categories rather than assigning placeholder codes.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date (claims under $100 are generally ineligible). Once submitted, pending disputes are generally not editable unless Kroger/PRGX requests an update (status 'Pending Updated'); denied disputes may be eligible for resubmission with additional documentation within the applicable 180-day window. Check your remaining filing window with our free Dispute deadline checker.
Source: The Kroger Co. Vendor Information (https://www.thekrogerco.com/vendors/) & PRGX Supplier Connect (https://www.prgx.com/supplier-connect/) · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.