H-E-B Code HEB-ORAD: Original Requested Arrival Date (ORAD) late shipment / OTIF fine.
H-E-B ORAD (Original Requested Arrival Date) compliance fines penalize suppliers when shipments arrive outside the scheduled purchase order delivery window or fail On-Time In-Full (OTIF) requirements at H-E-B distribution centers.
Why H-E-B issues Code HEB-ORAD.
- Carrier arrived after the PO ORAD delivery window expired
- H-E-B DC rescheduled delivery appointment due to congestion, but automated system flagged vendor late
Documents that win.
- H-E-B appointment scheduling confirmation showing carrier requested on-time delivery
- Signed POD/BOL with gate-in arrival timestamp
- Written scheduling logs proving DC-initiated delay
How to dispute it.
Find remittance line for Code HEB-ORAD in PRGX Supplier Connect / Supply Chain Compliance. Note the PO, invoice number, and claim amount.
Collect and verify documentation: H-E-B appointment scheduling confirmation showing carrier requested on-time delivery, Signed POD/BOL with gate-in arrival timestamp, Written scheduling logs proving DC-initiated delay. Ensure piece counts and timestamps match.
File dispute claim package via H-E-B Vendor Portal selecting claim reason for Code HEB-ORAD (Original Requested Arrival Date (ORAD) late shipment / OTIF fine) and attaching all verification documents.
Monitor claim status in H-E-B Vendor Portal until approved (30-45 days). Approved credit memo will apply to a future settlement remittance.
H-E-B compliance disputes must be submitted within the portal deadline (typically 90 to 180 days). Check your remaining filing window with our free Dispute deadline checker.
Source: H-E-B supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end H-E-B deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.