Understanding Kroger ORAD Case Fill Rate Deductions

What Is ORAD Case Fill Rate?

ORAD (Original Requested Arrival Date) Case Fill Rate is part of Kroger's supplier compliance program. It measures whether suppliers deliver the ordered quantities by the requested arrival date. When shipments fail to meet the required case quantities, Kroger may issue an ORAD Case Fill Rate deduction.

Meeting both delivery timing and ordered quantities is essential for maintaining strong ORAD performance.

Why ORAD Deductions Occur

A Case Fill Rate deduction is generally issued when the shipment arrives with fewer cases than specified on the purchase order. These deductions are part of Kroger's efforts to improve inventory availability and supply chain performance.

Recommended Documentation for Disputes

Best Practices

• Ship the full purchase order quantity whenever possible.
• Retain signed delivery documentation for every shipment.
• Maintain records showing compliance with shipping requirements.
• Include buyer approval emails when a waiver has been granted.
• Reference the affected purchase order number in every dispute.

Conclusion

ORAD Case Fill Rate deductions are intended to encourage complete and accurate shipments. Maintaining detailed shipping records, delivering ordered quantities, and submitting complete documentation with disputes can improve recovery opportunities when deductions are issued incorrectly.