Walmart Code 28: Carton damaged, freight bill signed damaged.
Walmart Code 28 means the receiving facility signed the freight bill as damaged and deducted for the damaged cartons. Whether it's disputable depends on what the delivery paperwork shows and who was responsible for the freight.
Why Walmart issues Code 28.
- Cartons were damaged in transit
- Packaging didn't meet Walmart's requirements
- Damage was noted at receipt without detail
- Pallets shifted because of poor load securement
Documents that win.
- POD or BOL showing the damage notation or its absence
- Carrier inspection report
- Photos of the load at shipping
- Packaging specifications for the item
How to dispute it.
Locate Code 28 on your Walmart remittance and note the invoice and PO.
Collect every document listed above for that shipment.
Submit it in the Accounts Payable Dispute Portal (APDP) in Retail Link, with the documents attached. This code is reported as eligible for mass dispute creation.
If Walmart returns it for supplier action, respond within its 7-day window.
Reviews typically take about 60 to 75 days.
Why disputes on this code fail.
- The POD records the damage clearly
- The freight was your responsibility and no carrier claim was filed
PreventionPhotograph loads before the trailer is sealed. Review packaging against Walmart's supplier requirements.
Walmart generally reviews accounts payable deduction disputes up to two years after the deduction. Dispute as early as possible: the oldest claims expire first.
Source: Walmart supplier guidance · Verified by Laxmi Narayan · 23 Oct 2026We'll check whether yours is disputable, free, in 72 hours.