Target Code A038: Item substitution / DPCI mismatch.
Target Code A038 occurs when Target receives or is invoiced for a different DPCI (Department-Class-Item) than ordered on the PO, resulting in a pricing or shortage adjustment. It is disputable when the substitution was buyer-approved or when both DPCIs were received and cross-matched.
Why Target issues Code A038.
- A substitute DPCI was shipped and billed at a higher cost than the ordered DPCI
- DC receiver checked in DPCI-A as an overage and DPCI-B as a shortage on the same shipment
- Assortment or style variations were billed under the wrong DPCI number
Documents that win.
- Written buyer approval authorizing the DPCI substitution and unit cost
- Original PO, Invoice, and ASN showing all DPCIs on the shipment
- Signed POD/BOL proving full delivery of all cartons
How to dispute it.
Find remittance line for Code A038 in Synergy in Partners Online (POL) for AP deductions. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Written buyer approval authorizing the DPCI substitution and unit cost, Original PO, Invoice, and ASN showing all DPCIs on the shipment, Signed POD/BOL proving full delivery of all cartons. Ensure piece counts and timestamps match.
File dispute claim package via Synergy selecting claim reason for Code A038 (Item substitution / DPCI mismatch) and attaching all verification documents.
Monitor claim status in Synergy until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Target allows up to 18 months from the document date for standard accounts payable deductions in Synergy. Check your remaining filing window with our free Dispute deadline checker.
Source: Target supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Target deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.