Lowe's Code CAP: Freight on returned merchandise & CAP freight violation (Tracking Code CAP / CA, CF, CC).
Lowe's Tracking Code CAP encompasses three specific deduction prefixes in Vendor Inquiry: CA + 6 digits + P (Freight on Returned Merchandise), CF + 5 digits (CAP Freight Violation), and CC + 6 digits (Other CAP adjustment). It deducts freight expenses incurred by Lowe's when returning defective goods or correcting vendor routing infractions.
Why Lowe's issues Code CAP.
- Freight charges assessed for shipping RTM/returned merchandise back to the vendor (CA######P)
- Collect shipment violated Lowe's TMS carrier routing rules (CF#####)
- Unauthorized freight charge billed on a vendor invoice
Documents that win.
- Signed Lowe's Vendor Agreement showing freight and return freight terms
- Lowe's Merchandising Letter of Confirmation (LOC) authorizing the freight charge (select 'Freight Charge Valid - LOC / Merchandising' in Vendor Inquiry)
- Original BOL and TMS routing confirmation
How to dispute it.
Find remittance line for Code CAP in Vendor Inquiry in Lowe's Vendor Gateway (LoweLink). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Lowe's Vendor Agreement showing freight and return freight terms, Lowe's Merchandising Letter of Confirmation (LOC) authorizing the freight charge (select 'Freight Charge Valid - LOC / Merchandising' in Vendor Inquiry), Original BOL and TMS routing confirmation. Ensure piece counts and timestamps match.
File dispute claim package via Lowe's AP Portal selecting claim reason for Code CAP (Freight on returned merchandise & CAP freight violation (Tracking Code CAP / CA, CF, CC)) and attaching all verification documents.
Monitor claim status in Lowe's AP Portal until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Lowe's allows suppliers to dispute AP deductions in Vendor Inquiry for up to 18 months after the last activity date. Check your remaining filing window with our free Dispute deadline checker.
Source: Lowe's supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end Lowe's deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.