Kroger Code PU: Pickup allowance / backhaul freight deduction.
Kroger Code PU (also mapped to numeric Code 9, FA, or FU) is a freight pickup allowance deducted when Kroger's fleet or contracted carrier picks up a Customer Pick-Up (CPU) / Collect order from your dock. It is disputable when you actually delivered the load Prepaid via your own carrier, or when the pickup allowance was already deducted on the face of your invoice.
Why Kroger issues Code PU.
- Order was converted from CPU/Backhaul to Vendor Prepaid delivery due to Kroger fleet capacity, but Kroger still deducted the pickup allowance
- Supplier already deducted the CPU pickup allowance on the EDI 810 invoice, resulting in a double deduction
- Pickup allowance rate deducted exceeded the contracted per-pound or per-case backhaul rate
Documents that win.
- Signed POD and paid carrier freight bill proving the supplier shipped and paid for Prepaid delivery
- Vendor Invoice showing the pickup allowance was already deducted off-invoice
- Signed Kroger freight/backhaul agreement showing the contracted CPU allowance rate
How to dispute it.
Find remittance line for Code PU in PRGX Supplier Connect (accessed via Kroger Partner Pass). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed POD and paid carrier freight bill proving the supplier shipped and paid for Prepaid delivery, Vendor Invoice showing the pickup allowance was already deducted off-invoice, Signed Kroger freight/backhaul agreement showing the contracted CPU allowance rate. Ensure piece counts and timestamps match.
File dispute claim package via PRGX Supplier Connect selecting claim reason for Code PU (Pickup allowance / backhaul freight deduction) and attaching all verification documents.
Monitor claim status in PRGX Supplier Connect until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Standard Kroger AP invoice disputes in PRGX Supplier Connect must be submitted within 180 days of the deduction date ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: Kroger supplier portal guidelines · Audited by DhaReclaim Operations Team · Verified 2026We audit remittances, assemble proof documents, and handle end-to-end Kroger deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.