H-E-B Code HEB-OI: Off-invoice / promotional trade allowance variance.
H-E-B Off-Invoice & Promotional Allowance Deductions reconcile trade or promotional allowances that H-E-B's AP system expected to deduct. They are disputable if double-deducted or applied outside contract terms.
Why H-E-B issues Code HEB-OI.
- Contractual trade allowance omitted as a deduction line on the EDI 810 invoice
- Allowance netted into invoice unit price, causing a duplicate deduction
- Promotional allowance applied to non-promotional POs
Documents that win.
- Signed H-E-B Vendor Agreement and promotional deal sheet
- Invoice showing allowance was already applied off-invoice
- PRGX claim backup report
How to dispute it.
Find remittance line for Code HEB-OI in PRGX Supplier Connect (accessed via H-E-B Supplier Portal). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed H-E-B Vendor Agreement and promotional deal sheet, Invoice showing allowance was already applied off-invoice, PRGX claim backup report. Ensure piece counts and timestamps match.
File dispute claim package via H-E-B Vendor Portal selecting claim reason for Code HEB-OI (Off-invoice / promotional trade allowance variance) and attaching all verification documents.
Monitor claim status in H-E-B Vendor Portal until approved (30-45 days). Approved credit memo will apply to a future settlement remittance.
Dispute within 180 days of the deduction date in PRGX Supplier Connect ($100 minimum threshold). Check your remaining filing window with our free Dispute deadline checker.
Source: H-E-B supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end H-E-B deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.