Escalating Invalid Denials in Target Partners Online

Overview

Target deduction disputes are submitted through the Synergy application in Partners Online (POL). If a dispute continues to be denied despite strong supporting documentation, suppliers can escalate the issue by submitting an Invalid Denial request for additional review by Target's Accounts Payable team.

The Invalid Denial form should only be used after a dispute has already been reviewed and denied multiple times.

When Should You Escalate?

• Large-dollar deductions with strong supporting evidence that continue to be denied.
• Multiple deductions involving the same issue or root cause.
• Repeated denials despite submitting all requested documentation.
• Disputes approaching their expiration deadline.

How to Submit an Invalid Denial Request

• Sign in to Partners Online (POL).
• Open 'Contact Us & Request Support'.
• Search for 'Invalid Denial'.
• Complete the required vendor and dispute information.
• Explain why the previous denial was incorrect.
• Attach supporting documentation (combine files into a ZIP if necessary).
• Submit the request and monitor your email for a response from Accounts Payable.

Important Reminders

Best Practices

• Always submit disputes through Synergy before requesting an escalation.
• Clearly explain why previous denials were incorrect.
• Include complete supporting documentation with every submission.
• Track dispute deadlines to avoid losing eligibility.

Conclusion

The Invalid Denial process provides suppliers with an additional review path when legitimate disputes continue to be denied. Using this escalation only after exhausting the standard dispute process and providing complete documentation gives suppliers the best opportunity for a successful outcome.