Code 97: Returned Goods (Handling Charge)

Overview

Code 97 deductions are charges applied for handling merchandise that has been returned. These fees are associated with the processing and management of returned goods.

Suppliers should review return documentation and work with the appropriate return center when questions arise regarding the validity of these charges.

Can It Be Disputed?

Yes. To dispute a Code 97 deduction, suppliers should contact the return center responsible for the charge and request supporting documentation or clarification regarding the handling fee.

How to Dispute Invalid Code 97 Deductions

• Contact the return center associated with the deduction.
• Request backup documentation supporting the handling charge.
• Review the return details and verify that the charge follows supplier agreement terms.
• Provide supporting records if the deduction is determined to be invalid.

Supporting Documentation

• Return claim documentation.
• Supplier agreement terms related to returned goods handling charges.
• Records showing why the handling charge should not apply.

Conclusion

Code 97 deductions represent handling charges associated with returned merchandise. Suppliers should review return details carefully and work with the return center to resolve any incorrect or unsupported charges.