Code 95: Mdse. Return (Wrong Item)

Overview

Code 95 deductions apply to merchandise returned to the supplier because it was the wrong item or an overage that the warehouse could not keep.

These claims generally involve incorrect shipments, excess quantities, or merchandise that cannot be accepted into Walmart inventory.

Code 95 disputes usually require working with the return center and proving that return requirements were not followed.

Common Root Causes

• Supplier ships incorrect items compared to the purchase order.
• Warehouse receives excess merchandise that cannot be accepted.
• Returned merchandise is not handled according to supplier agreement terms.
• Required returns are not received back by the supplier.

How to Prevent Valid Code 95 Deductions

• Verify item information before shipment.
• Ensure shipped quantities match purchase order requirements.
• Implement warehouse quality checks to prevent wrong item shipments.
• Review supplier agreement requirements for merchandise returns.
• Maintain accurate inventory and shipping records.

Can It Be Disputed?

Code 95 deductions are usually considered invalid and disputable when the supplier agreement requires returned merchandise to be sent back to the supplier, but the supplier never received the returned items.

Exceptions may apply when merchandise cannot safely be shipped back because it is considered unsafe to transport.

Virtual Claims and Unsafe Returns

• Hazardous materials that are damaged or unsafe to ship due to leakage risk.
• Non-hazardous products that leak or are severely damaged during shipment.
• Liquids, powders, or gels that cannot safely be transported.
• Broken glass items such as candles or mirrors that create shipping hazards.

Claims meeting these conditions are considered Virtual Claims. If a Virtual Claim does not meet these requirements, it can be disputed through the Accounts Payable Disputes Portal (APDP) in Retail Link. Virtual Claims are identified with division 13 and store number 9070.

How to Dispute Invalid Code 95 Deductions

The dispute process depends on where the claim originated. Walmart expects Code 95 disputes to include any related fees from the same claim, including codes 44, 60, and 120 when applicable.

Returns From Location 9462

When the return deduction is issued from Walmart location 9462, it indicates a Returns Center claim. These claims follow a dedicated dispute process.

• Download and review backup details and documentation from APIS.
• Download the Defective Merchandise, Handling Fee, and RTV Freight Claim Form.
• Complete the form with claim number, invoice date, disputed amount, and reason for dispute.
• Include backup details and documentation for each claim.
• Submit a case through Partner Support under Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims.

Other Returns

If the return location is not 9462, submit the dispute through the Accounts Payable Dispute Portal (APDP). Include all related claim lines together when disputing, including codes 95, 60, 44, and 120.

If the APDP dispute is rejected, suppliers may escalate the issue to their buyer, especially when the deduction violates supplier agreement terms.

Supporting Documentation

• Supplier agreement showing returned defective goods must be sent back to the supplier.
• Statement or records proving returned merchandise was never received.
• APIS backup documentation and return claim details.
• Shipping and receiving records supporting the dispute.

Conclusion

Code 95 deductions are associated with merchandise returned due to wrong items or warehouse overages. Suppliers can reduce these claims by improving shipment accuracy, verifying item details, and maintaining strong inventory controls. When returns do not follow supplier agreement requirements, proper documentation can support a successful dispute.