Code 92: Mdse. Return (Overstock/Recall)

Overview

Code 92 deductions occur when Walmart returns merchandise to a supplier due to overstock or a product recall. Overstock occurs when Walmart is unable to sell the product and returns the remaining inventory according to the terms of the supplier agreement.

Supplier agreements define responsibility and liability for overstocks and recalls. Suppliers should review these terms to understand when returned merchandise charges may apply.

Code 92 deductions are generally related to merchandise returned because of excess inventory or recall situations.

Common Root Causes

• Walmart has excess inventory that cannot be sold.
• Products are recalled and must be returned.
• Supplier agreement terms require supplier responsibility for overstocks.
• Merchandise return terms are misunderstood or incorrectly applied.
• Return claims include additional fees associated with the merchandise return.

How to Prevent Valid Code 92 Deductions

Code 92 deductions are typically triggered by overstock situations or product recalls. Suppliers should review their supplier agreement requirements and manage inventory risks to reduce potential returns.

• Review supplier agreement terms related to overstock and recall liability.
• Monitor inventory levels and product demand to reduce excess stock.
• Maintain product quality controls to prevent recalls.
• Communicate with Walmart regarding inventory concerns and product issues.

Can It Be Disputed?

Code 92 deductions may sometimes be disputed through APDP or the Returns Center. However, many disputes require discussion with the buyer to understand the circumstances behind the recall or overstock return.

If the deduction was applied incorrectly or violates supplier agreement terms, suppliers should provide documentation supporting their position.

How to Dispute Invalid Code 92 Deductions

The dispute process depends on the Walmart location that issued the return claim. Suppliers should include all related claim lines together when disputing, including codes 92, 60, 44, and 120 when applicable.

Returns From Location 9462

When the return deduction is issued from Walmart location 9462, it indicates a Returns Center claim. These claims follow a dedicated dispute process.

• Download and review backup details and documentation from APIS.
• Download the Defective Merchandise, Handling Fee, and RTV Freight Claim Form.
• Complete the form with claim number, invoice date, disputed amount, and dispute reason.
• Include backup details and supporting documentation for each claim.
• Submit the claim through Partner Support under Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims.

Other Returns

For return deductions issued from locations other than 9462, suppliers should submit disputes through the Accounts Payable Dispute Portal (APDP). All related claim lines should be included together.

If an APDP dispute is rejected, suppliers may escalate the issue to their buyer, especially when the Code 92 deduction does not align with supplier agreement terms.

Supporting Documentation

• Supplier agreement showing overstock and recall liability terms.
• APIS backup documentation and return claim details.
• Defective Merchandise, Handling Fee, and RTV Freight Claim Form.
• Inventory records supporting the dispute.
• Communication with Walmart regarding recalls or overstock decisions.

Conclusion

Code 92 deductions occur when Walmart returns merchandise due to overstock or recalls. Suppliers can reduce these claims by managing inventory effectively, maintaining product quality, and understanding supplier agreement responsibilities. When a return deduction is incorrect, suppliers should review supporting documentation and dispute through the appropriate Walmart channel.