Code 87: Other

Overview

Code 87 is a general deduction code used by Walmart for a variety of claim issues that do not fall under a more specific deduction category. The exact reason for the deduction depends on the claim details provided by Walmart.

Suppliers should review the claim copy carefully to understand how the deduction was applied. Additional backup documentation can be requested by submitting a backup request form through Retail Link.

A common example of a Code 87 claim is when Walmart combines multiple unpaid invoices into one deduction bucket, such as a year's worth of damaged or defective merchandise claims instead of issuing individual deductions.

Code 87 deductions require reviewing claim backup details because they can represent many different underlying issues.

Common Root Causes

• Inaccurate item file management causing incorrect system information.
• Duplicate invoicing or billing of the same transaction.
• Invoice errors including missing details, unauthorized charges, or incomplete information.
• Multiple claims grouped together without individual deduction details.
• Incorrect pricing, allowance, or item information in Walmart systems.

How to Prevent Valid Code 87 Deductions

• Maintain accurate item files and verify item information before shipping.
• Confirm cost and pack quantities are correct before submitting invoices.
• Transmit invoices with complete item details and UPC information.
• Communicate price, deal, and allowance changes to buyers before effective dates.
• Ensure new items are approved by buyers and added to item files before delivery.
• Maintain accurate internal system data for item costs, pack sizes, and invoice details.

Can It Be Disputed?

Depending on the reason behind the Code 87 deduction, it may be eligible for dispute. Suppliers should first request supporting documentation from Walmart to understand the specific claim details.

How to Request Backup Documentation

To understand and evaluate a Code 87 deduction, suppliers should request backup information through Walmart's support channels. After receiving the documentation, suppliers can determine whether the deduction is disputable.

• Request backup documentation using the Retail Link backup request process.
• Submit a ticket with Enterprise Business Services (EBS) if additional details are required.
• Review Walmart-provided documentation to identify valid dispute opportunities.
• Submit eligible disputes through the Accounts Payable Disputes Portal (APDP).

EBS Contact Information

• EBS phone: 888-499-6377
• EBS email: wmgbs@wal-mart.com
• EBS Retail Link information request form: https://wmgbs-support.custhelp.com/app/retail_link
• Supplier support ticket portal: https://supplierhelp.walmart.com/s/contact

Supporting Documentation

• Walmart claim copy showing the reason for the deduction.
• Backup documentation requested through Retail Link.
• Item file records and system information.
• Invoice records showing correct billing details.
• Purchase order and pricing documentation.
• Communication with buyers regarding pricing or allowance changes.

Conclusion

Code 87 deductions cover a wide range of claim issues, making backup documentation essential before determining the correct resolution path. Suppliers can reduce these deductions by maintaining accurate item files, invoice data, pricing information, and system records. When a Code 87 deduction is incorrect, obtaining Walmart documentation and submitting a supported dispute through the appropriate channel provides the best chance of recovery.