Code 72: Labor and Handling (Ticketing/Re-Ticketing)

Overview

Code 72 deductions represent labor and handling charges when Walmart warehouses must perform additional work on supplier shipments, such as repacking, ticketing, or re-ticketing products.

These charges usually occur when warehouse employees cannot properly identify, scan, or process merchandise because of labeling, barcode, or packaging issues.

Code 72 deductions are typically caused by products that cannot be scanned or processed correctly at the warehouse.

Common Root Causes

• Cartons are not clearly labeled, making product identification difficult.
• Barcodes are hidden, damaged, covered, or difficult to scan.
• Incorrect barcodes are used for warehouse scanning.
• Multiple barcodes appear on exterior packaging without clear scanning instructions.
• Reflective or opaque packing tape interferes with barcode scanners.

How to Prevent Valid Code 72 Deductions

• Clearly label all cartons so receivers can easily identify products.
• Ensure barcodes are visible and not blocked by packaging, labels, or printing.
• Verify barcodes match the correct item information and comply with Walmart guidelines.
• Limit exterior packaging barcodes to the required standard 14-digit GTIN whenever possible.
• Clearly identify the barcode that warehouse employees should scan when multiple barcodes are necessary.
• Avoid reflective or opaque packing tape that may interfere with barcode scanning.

Can It Be Disputed?

Code 72 deductions are typically difficult to dispute because warehouses generally perform ticketing or re-ticketing work only when products cannot be scanned or processed correctly.

If excessive Code 72 deductions continue after correcting labeling and barcode issues, suppliers should discuss the situation with their buyer. A dispute may be possible if the supplier has signed freight documentation showing that products were received and scanned without issues.

How to Dispute Invalid Code 72 Deductions

To dispute an invalid Code 72 deduction, suppliers should provide documentation proving that the warehouse received the shipment without scanning or handling issues.

Supporting Documentation

• Signed freight bill showing items were received by the warehouse without issue.
• Shipment documentation confirming proper delivery.
• Barcode and packaging compliance records.
• Communication with Walmart regarding recurring or excessive deductions.

Conclusion

Code 72 deductions result from warehouse labor required to correct ticketing, re-ticketing, or handling issues caused by packaging and barcode problems. Suppliers can minimize these charges by following Walmart labeling standards, ensuring barcode accuracy, and maintaining proper shipment documentation. Disputes are generally limited to cases where suppliers can prove the additional warehouse work was unnecessary.