Code 69: Grocery Billback Allowance

Overview

Walmart Code 69 deductions represent financial deductions taken against supplier invoices when a Grocery Billback Allowance promised in an Online Supplier Agreement (OSA) or Co-op Agreement is not fulfilled.

A Grocery Billback Allowance is a negotiated financial arrangement where suppliers provide Walmart with an agreed allowance amount. When the expected allowance is not reflected according to the agreement terms, Walmart uses Code 69 to recover the outstanding amount.

Code 69 deductions occur when agreed grocery billback allowance terms are not fulfilled according to supplier agreement requirements.

Common Root Causes

• The agreed Grocery Billback Allowance was not applied as specified in the supplier agreement.
• Invoice amounts do not reflect negotiated allowance terms.
• Supplier accounting systems fail to apply billback allowances correctly.
• Missing or incomplete documentation supporting the allowance agreement.
• Differences between supplier records and Retail Link agreement details.

How to Prevent Code 69 Deductions

• Review Grocery Billback Allowance terms in OSA or Co-op Agreements.
• Ensure negotiated allowances are correctly applied during invoicing.
• Maintain documentation for all trade promotion and allowance agreements.
• Verify agreement terms with sales representatives before processing invoices.
• Regularly review Retail Link records to confirm allowance requirements.

Can It Be Disputed?

Code 69 deductions should be reviewed against the applicable Co-op Agreement or Online Supplier Agreement (OSA/GSM). Suppliers should contact the representative who approved the deduction using the supplier contact information listed in the agreement.

The invoice number associated with the deduction represents the co-op number. The approving sales representative should have supporting documentation and can verify whether the deduction was valid.

How to Dispute Invalid Code 69 Deductions

Review the deduction details through Retail Link and locate the supporting agreement documentation. Contact the approving representative to confirm the allowance terms and request correction if the deduction does not match the approved agreement.

• Review the Co-op Agreement or OSA/GSM documentation.
• Verify the invoice number listed is the applicable co-op number.
• Contact the sales representative approving the deduction.
• Provide allowance agreements, invoice records, and supporting documentation when disputing.

Accounts Receivable Disputes Through HighRadius

Disputes for Code 69 deductions appearing on Accounts Receivable invoice numbers beginning with 7000 may be submitted through HighRadius. Suppliers who have not previously been set up can email HiRadCS@walmart.com with their vendor number for account setup assistance or questions.

• Complete HighRadius setup if required.
• Submit eligible accounts receivable disputes through HighRadius.
• Refer to the HighRadius Customer Guide for additional dispute instructions.

Supporting Documentation

• Online Supplier Agreement (OSA/GSM) showing Grocery Billback Allowance terms.
• Retail Link Co-op Agreement documentation.
• Invoice records showing whether the allowance was applied.
• Written approval or correspondence from the sales representative.
• Trade promotion and allowance documentation.

Conclusion

Code 69 deductions occur when Grocery Billback Allowance commitments are not fulfilled according to Walmart supplier agreements. Preventing these deductions requires accurate invoice processing, agreement tracking, and proper documentation of trade promotions. When a deduction is incorrect, reviewing Retail Link agreements and working with the approving representative can help resolve the issue.