How to Dispute Sam’s Club Code 94 & Code 99 Deductions

Sam’s Club Deduction Landscape

Suppliers partnering with Sam’s Club frequently face specialized chargeback codes that differ significantly from parent company Walmart. The two most contentious codes are:

• Code 94: Goods returned defective or spoiled merchandise.
• Code 99: On-Time In-Full (OTIF) service level penalty.

Challenging Code 94: Defective Goods Allowances

Code 94 deductions are frequently taken by individual club locations when merchandise is returned by club members. To successfully dispute Code 94:

• Demand the physical RTV (Return to Vendor) Manifest from the club.
• If the club discarded the merchandise without allowing inspection as mandated in your vendor agreement, the deduction is invalid.
• File through Walmart/Sam's Club APDP attaching your contract defect allowance clause.

Challenging Code 99: OTIF Compliance Penalties

Code 99 fines penalize vendors for late or incomplete deliveries. To overturn Code 99:

1. Verify if the shipment was Collect (Retailer Managed Freight). If Sam’s Club’s carrier picked up late, the vendor is legally exempt.
2. Provide carrier electronic logs confirming on-time arrival at the Sam’s Club consolidation depot.

Submit all documentation within Sam’s Club APDP portal within 180 days of the deduction remittance date.