The Home Depot Code DTS: Direct to Store (DTS) compliance offset (*DTS####).
The Home Depot Code DTS (formatted on remittance as *DTS followed by the fiscal month, year, and 3-character violation code) is a compliance offset assessed on Direct-to-Store shipments that miss delivery windows, fail ASN requirements, or deliver below required fill rates. Disputes are filed via the Supplier Performance Management (SPM) app in Supplier Hub.
Why The Home Depot issues Code DTS.
- Store delivery arrived outside the designated PO delivery date window
- Store receiving clerk delayed checking in the receipt in the store system after physical delivery
- Missing or late EDI 856 ASN on a Direct-to-Store order
Documents that win.
- Signed store Proof of Delivery (POD) with store receiving stamp and date
- Original Purchase Order showing the DTS delivery window
- SPM violation detail report from Supplier Hub
How to dispute it.
Find remittance line for Code DTS in Supplier Performance Management (SPM) / Vendor Compliance Support Ticket in Supplier Hub. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed store Proof of Delivery (POD) with store receiving stamp and date, Original Purchase Order showing the DTS delivery window, SPM violation detail report from Supplier Hub. Ensure piece counts and timestamps match.
File dispute claim package via Supplier Analytics AP selecting claim reason for Code DTS (Direct to Store (DTS) compliance offset (*DTS####)) and attaching all verification documents.
Monitor claim status in Supplier Analytics AP until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
The Home Depot compliance offsets in SPM must be disputed within the portal window (typically 30 to 90 days from offset issuance). Check your remaining filing window with our free Dispute deadline checker.
Source: The Home Depot supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end The Home Depot deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.