Walmart Code 23: Merchandise returned, credit not received.
Walmart Code 23 means Walmart deducted the value of returned, recalled, or store-damaged merchandise because it claims no credit memo was received from the supplier. It is disputable if you have a Destroy in Field (DIF) / defective allowance agreement that prohibits return deductions, or if a credit memo was already applied.
Why Walmart issues Code 23.
- Defective or unsaleable goods were processed through a Walmart Return Center without a matching supplier credit
- Supplier already pays a Defective Merchandise Allowance (Swell Allowance) that should cover returns
- A credit memo was already issued and deducted twice
- Return shipment never arrived at the supplier's warehouse
Documents that win.
- Signed Walmart Vendor Agreement showing a Defective/Swell Allowance (Destroy in Field terms)
- Return Center claim report from Retail Link showing return tracking/BOL
- Carrier tracking proving the returned goods were never delivered back to the vendor
- Prior remittance advice if a credit memo was already deducted
How to dispute it.
Find remittance line for Code 23 in Accounts Payable Dispute Portal (APDP) in Retail Link. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Walmart Vendor Agreement showing a Defective/Swell Allowance (Destroy in Field terms), Return Center claim report from Retail Link showing return tracking/BOL, Carrier tracking proving the returned goods were never delivered back to the vendor. Ensure piece counts and timestamps match.
File dispute claim package via APDP selecting claim reason for Code 23 (Merchandise returned, credit not received) and attaching all verification documents.
Monitor claim status in APDP until approved (60-75 days). Approved credit memo will apply to a future settlement remittance.
Walmart generally reviews accounts payable deduction disputes up to two years after the deduction date in APDP. Check your remaining filing window with our free Dispute deadline checker.
Source: Walmart supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end Walmart deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.