The Home Depot Code RTVAllow-CB: RLC return freight allowance chargeback (RTVAllow-CB#).
The Home Depot Code RTVAllow-CB(#) (e.g., RTVAllow-CB1) is a Reverse Logistics Center (RLC) freight allowance deduction covering the cost of shipping returned merchandise from stores/RLCs. It is disputable if your contract specifies Destroy-in-Field terms or if return freight was already paid Collect by the vendor.
Why The Home Depot issues Code RTVAllow-CB.
- RLC freight allowance was charged despite the vendor paying return freight directly to the carrier on Collect return loads
- Deduction rate exceeded the contracted RLC freight percentage in the Supplier Buying Agreement
Documents that win.
- Signed Supplier Buying Agreement showing RLC return and freight terms
- Paid return carrier freight bills proving vendor already paid the return freight
- Remittance detail for the RTVAllow-CB deduction
How to dispute it.
Find remittance line for Code RTVAllow-CB in RLC Operations / Supplier Hub Support. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed Supplier Buying Agreement showing RLC return and freight terms, Paid return carrier freight bills proving vendor already paid the return freight, Remittance detail for the RTVAllow-CB deduction. Ensure piece counts and timestamps match.
File dispute claim package via Supplier Analytics AP selecting claim reason for Code RTVAllow-CB (RLC return freight allowance chargeback (RTVAllow-CB#)) and attaching all verification documents.
Monitor claim status in Supplier Analytics AP until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Dispute within 90 to 180 days of deduction date. Check your remaining filing window with our free Dispute deadline checker.
Source: The Home Depot supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end The Home Depot deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.