Sam's Club Code 11: Pricing overcharge (price difference between PO and invoice).
Sam's Club Code 11 means your invoiced unit price was higher than the cost on the Sam's Club purchase order, so Sam's Club paid the PO cost. In Sam's Club shipments, this frequently happens due to club-pack vs. master-pallet/display unit-of-measure mismatches or unupdated cost increases.
Why Sam's Club issues Code 11.
- Approved cost increase was not effective in Retail Link when the Sam's Club PO was generated
- Unit-of-measure mismatch between sellable club-pack units (VNPK) and full pallet/PDQ display units
- Keying error on the EDI 810 invoice
Documents that win.
- Sam's Club Purchase Order and Invoice
- Approved cost change record from Retail Link showing effective date prior to PO MABD
- Sam's Club Item File setup showing VNPK/WHPK cost structure
How to dispute it.
Find remittance line for Code 11 in Accounts Payable Dispute Portal (APDP) in Walmart Retail Link. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Sam's Club Purchase Order and Invoice, Approved cost change record from Retail Link showing effective date prior to PO MABD, Sam's Club Item File setup showing VNPK/WHPK cost structure. Ensure piece counts and timestamps match.
File dispute claim package via APDP selecting claim reason for Code 11 (Pricing overcharge (price difference between PO and invoice)) and attaching all verification documents.
Monitor claim status in APDP until approved (60-75 days). Approved credit memo will apply to a future settlement remittance.
Sam's Club reviews accounts payable deduction disputes up to two years after the deduction date in Retail Link APDP. Check your remaining filing window with our free Dispute deadline checker.
Source: Sam's Club supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end Sam's Club deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.