Lowe's Code SOS: Special Order Sales (SOS) auto-deduction (Tracking Code SOS / DN, EC).
Lowe's Tracking Code SOS (with Deduction # prefix DN + 6 digits or EC + 6 digits) is an automated Transactional Accounting deduction on electronically ordered or Special Order Sales (SOS) POs when store receipt or pricing does not match the invoice at maturity.
Why Lowe's issues Code SOS.
- Lowe's store received the Special Order item for a customer but failed to close the PO receipt in the store terminal
- Parcel or LTL carrier delivered the SOS order directly to the store without obtaining a stamped store keyrec
- Electronic PO line variance
Documents that win.
- Signed store Proof of Delivery (POD) or parcel carrier delivery confirmation with recipient signature
- Original SOS Purchase Order and Vendor Invoice
- Packing slip referencing the exact Lowe's SOS PO number
How to dispute it.
Find remittance line for Code SOS in Vendor Inquiry in Lowe's Vendor Gateway (LoweLink). Note the PO, invoice number, and claim amount.
Collect and verify documentation: Signed store Proof of Delivery (POD) or parcel carrier delivery confirmation with recipient signature, Original SOS Purchase Order and Vendor Invoice, Packing slip referencing the exact Lowe's SOS PO number. Ensure piece counts and timestamps match.
File dispute claim package via Lowe's AP Portal selecting claim reason for Code SOS (Special Order Sales (SOS) auto-deduction (Tracking Code SOS / DN, EC)) and attaching all verification documents.
Monitor claim status in Lowe's AP Portal until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Lowe's allows suppliers to dispute and re-dispute AP deductions in Vendor Inquiry for up to 18 months after the last activity date. Check your remaining filing window with our free Dispute deadline checker.
Source: Lowe's supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end Lowe's deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.