CVS Code CVS-SC-FILL: Case fill rate / order fulfillment compliance chargeback.
CVS Case Fill Rate compliance chargebacks are assessed when a supplier's delivered case quantity falls below CVS's mandatory order fulfillment percentage (typically 95%–98%) on purchase orders.
Why CVS issues Code CVS-SC-FILL.
- Factory stockouts or inventory allocation issues caused partial shipments
- Items cancelled from the PO without prior buyer approval or EDI 860 update
- Warehouse short-shipped cases without notifying customer service
Documents that win.
- Original Purchase Order and EDI 810 Invoice
- Warehouse pick and shipping logs
- Buyer communications approving partial shipments or order cancellations
How to dispute it.
Find remittance line for Code CVS-SC-FILL in CVS Supplier Portal / Supply Chain Compliance. Note the PO, invoice number, and claim amount.
Collect and verify documentation: Original Purchase Order and EDI 810 Invoice, Warehouse pick and shipping logs, Buyer communications approving partial shipments or order cancellations. Ensure piece counts and timestamps match.
File dispute claim package via CVS Supplier Portal selecting claim reason for Code CVS-SC-FILL (Case fill rate / order fulfillment compliance chargeback) and attaching all verification documents.
Monitor claim status in CVS Supplier Portal until approved (30-60 days). Approved credit memo will apply to a future settlement remittance.
Dispute within 90 days of compliance chargeback issuance. Check your remaining filing window with our free Dispute deadline checker.
Source: CVS supplier guidance · Verified by Laxmi Narayan · 2026We audit remittances, assemble proof documents, and handle end-to-end CVS deduction recovery on pure contingency. We'll check whether yours is disputable, free, in 72 hours.